Work study #3 - Transforming HR Training for Managers at a City Council
Read how Philip collaborated with a City Council’s people team to design and deliver impactful HR policy training to launch their new Disciplinary policy to managers………..
Background
In a world that's constantly changing, organisations often need to revisit their policies and procedures from time to time to ensure they remain effective and aligned with legislation. This City Council was no exception. The challenge was to update and relaunch their HR policy related to the disciplinary procedure. This was not just about introducing a new policy, but also about training their managers with the essential soft skills needed to have effective informal conversations, using the AID feedback model.
Learning challenge
The City Council had recognised that their previous disciplinary policy was outdated. They needed a fresh approach, a policy that was fair, consistent, and responsive to the evolving needs of their people. The people team needed to ensure that all their managers (a diverse group with busy schedules) received training without causing significant disruption to operations.
Approach
Philip collaborated with the people consultant team to create a robust training programme. What made Philip’s approach unique was its focus on making the training engaging and interactive, adaptable for both face-to-face and online delivery. This ensured that managers could access the training at their convenience, accommodating their demanding schedules.
In addition to creating the programme, Philip coached the people consultant team to deliver the training in the longer term. This ensured that the training was not just a one-time event but sustainable longer term. Managers left the training with the knowledge and skills required to manage disciplinary matters in their teams effectively.
Results
The training was considered a success with over 100 managers attending, and their satisfaction rating an impressive 9 out of 10 overall.
But it wasn't just about policy understanding. The AID feedback model, a cornerstone of Max Talent’s training, provided managers with essential soft skills. Armed with these skills, they are now better equipped to engage in informal conversations, an invaluable asset in addressing disciplinary matters with empathy and effectiveness.
To discover how Philip from Max Talent can help you and your team develop bespoke and impactful manager training book a virtual coffee with me through this website or email philip@maxtalent.co.uk?
